Any further queries or assistance, please email us at contact@ginettaclothing.com
Welcome to Ginetta Clothing website terms and conditions. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions along with our privacy policy. Before placing your order, if you are unsure about anything relating to these terms and conditions, please do not hesitate to get in touch at contact@ginettaclothing.com.
Our office hours are 9am-5pm GMT, Monday to Friday. We aim to respond to all email enquiries within 48 hours (excluding weekends and UK public holidays). Orders placed on weekends for in stock items will be dispatched on the next working day.
By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
Ginetta Clothing
Registered in the United Kingdom
Helios 47,
Isabella Road,
Garforth,
Leeds,
West Yorkshire,
LS25 2DY
Email: contact@ginettaclothing.com
2. Eligibility
To purchase from us, you must:
- Be at least 18 years old.
- Provide accurate, complete, and current personal and payment information.
- Be legally capable of entering into binding contracts.
3. Products and Availability
- All products are subject to availability.
- We strive to display accurate product descriptions, sizing, and pricing. However, slight variations in colour or fit may occur due to screen settings or manufacturing.
- We reserve the right to modify or discontinue any product without notice.
4. Pricing and Payment
- All prices are in GBP (£) and include VAT (where applicable).
- Delivery charges are shown separately and may vary.
- Payment can be made securely using accepted payment methods shown at checkout.
- We reserve the right to cancel orders where pricing errors have occurred.
5. Order Process
- Once you place an order, you will receive an order confirmation email.
- A contract is formed only when we dispatch your goods.
- If we are unable to fulfil your order, we will notify you and provide a full refund.
6. Delivery
- We deliver within the UK and may offer international shipping (subject to additional terms).
- Delivery times are estimates and may be affected by external factors.
- Risk of loss and title for items pass to you upon delivery.
7. Returns and Cancellations
You have the right to cancel your order within 14 days of receiving the goods, under the Consumer Contracts Regulations.
To qualify:
- Items must be unworn, in original packaging, and with all tags attached.
- Some items (e.g. personalised or hygiene-sensitive items) may be non-returnable unless faulty.
To request a return or exchange, contact us at: contact@ginettaclothing.com
Refunds will be processed within 14 days of receiving returned items.
8. Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Contact us within 14 days of receipt.
- We will arrange for a replacement or a full refund, including any reasonable return postage costs.
9. Intellectual Property
All content on our website – including logos, designs, text, and images – is the property of Ginetta Clothing and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit any content without prior written consent.
10. Limitation of Liability
We are not liable for:
- Indirect, incidental, or consequential damages.
- Delays or failures due to circumstances beyond our reasonable control.
Our total liability in respect of any claim shall not exceed the amount paid for the product in question.
11. Privacy
Your personal data will be used in accordance with our Privacy Policy, which complies with the UK GDPR and Data Protection Act 2018. See our full policy here: (*link to policy)
12. Changes to Terms
We may update these Terms from time to time. The latest version will always be posted on our website with the effective date.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
14. Contact Us
For any questions regarding these Terms, please contact:
Ginetta Clothing Customer Service
Email: contact@ginettaclothing.com
Hours: 9am-5pm GMT, Monday-Friday (excluding weekends and UK Public Holidays)